Terms and Conditions Page

Terms and Conditions 

ShopLK gift cards can be purchased at the Letterkenny Chamber/ShopLK office, 2nd Floor, Grand Central Complex, Canal Road, Letterkenny, Co. Donegal. They can also be purchased at The Bookmark, Courtyard Shopping Centre, Letterkenny. Gift cards can also be purchased using the click & collect option online.

ShopLK Gift Card Click and Collect Option

Our Click and Collect service allows you to purchase gift cards online and collect them at either the ShopLK office or our concession at The Bookmark. You can collect your card(s) from these locations at your convenience once your order has been approved and you have received your Click and Collect code (please allow 24 hours from the time of your order before collection). The purchased gift card requires collection within twelve months of the purchase date. The maximum purchase limit for Click & Collect orders is a total value of €200.

ShopLK Gift Card Delivery Option

Our postal delivery services allows you to purchase gift cards online and have them sent to the recipients or your own address. A personalised message can also be included. The purchaser must set the activation date at time of purchase. A delivery fee applies. Please allow up to 10 days for delivery. 

For further details check out card providers T&Cs at time of purchase.

ShopLK Gift Card – Load Limits

Our minimum load per card is €5. The maximum load on a single card when bought in person is €1000. ID will be required for large values of transactions and your details may be checked against national databases.

ShopLK Gift Card Activation

Only cards purchased online need to be activated. Gift Cards can be activated by using a touchtone phone on 0844 77 44 277, choosing option 2 and following the activation instructions. You can also activate your card by going to https://www.flex-e-card.com/Shop/Balance.aspx and inputting your card number. For each of these options you will need to use the 6 digit activation number sent to the purchaser's email address at time of order completion. 

Gift Card Expiry Conditions

ShopLK gift cards expire after five calendar years, beginning on the date the gift card was purchased/activated.  A €2 fee will be deducted  each month from your card balance, starting on the day after the 12 month anniversary of when the card was purchased. 

ShopLK Gift Card Purchase Refunds

Most refunds take 2-3 business days to be applied to the balance of the Gift Card, depending on the retailers banking system, but can in some cases take longer. We regret that we have no influence over the speed of retailers banking systems.

My Gift Card has Expired - What Should I do? 

If the funds on your card have expired please first review the terms and conditions given to the purchaser at the time of purchase*. 

If the card was purchased on or after 2nd December 2019, it can in most cases be replaced. Please send the details and a photo of the card to admin@letterkennychamber.com along with your name and full postal address. 

 

* Copies of Ts&Cs are available by request from information desks or management in the issuing centre, or by using the contact details printed on the back of all gift cards .
​** If you believe you have a unique situation which prevents you from submitting your enquiry via these methods, please call our support line to discuss options with one of our customer support staff.

Complaints Procedure

If your complaint is about an expired card balance, please review the procedure above. For all other complaints, please contact our customer support team by telephone on 0844 77 44 277 or by email to customer.service@flex-e-card.com Please note that Flex-e-vouchers and / or its agents cannot guarantee resolution of issues that are deemed to be the responsibilities of third parties, but we will always endeavour to provide as much information and assistance as we are able to (within the context of regulatory requirements). If a complaint cannot be resolved immediately, we will aim to provide an answer and/or resolution to the matter within 15 working days of receipt of the complaint.

In the first instance you may make a complaint via any of the following channels: Telephone: 0844 77 44 277 | Email: customer.service@flex-e-card.com | Post: Flex-e-vouchers Ltd, 2 St James Gate, Newcastle Upon Tyne, NE1 4BE Our offices are open Mon – Fri 9am till 10pm, Sat 9am till 10pm & Sun 10am till 6pm. When making your complaint please provide details of your reason for concern and as much information as possible to assist us in identifying the cause of your problem. We will try to resolve your problem whenever possible within 24 hours. If we are unable to do this we will record your concern as a formal complaint within our internal complaints procedure.

What happens next?

  1. Upon receipt of your formal complaint we will issue a prompt acknowledgement if we are unable to respond in full within five working days
  2. Based on the nature of your concerns and the information provided we will use all the information at our disposal to investigate and resolve your complaint. We may need to contact you for further information as part of this process if it will help us to resolve the matter.
  3. A full and final response will be issued within 8 weeks from the date we receive your initial complaint, setting out our understanding of your concerns and a possible resolution. If we are unable to issue our full and final response within 8 weeks we will write to you to update you on the progress of your complaint and the expected resolution date.
  4. We are committed to ensuring all complaints are fairly addressed. However, if you are still unhappy with the outcome of our full and final response, or if you feel you have additional information to support your complaint, let us know as we would welcome the opportunity to help resolve the matter in full.