FAQ

ShopLK Gift Card FAQs

Do ShopLK gift cards ordered online have to be posted out or can they be collected at the ShopLK office? 

When you purchase online, you can select the Postal option to have the card sent to your selected delivery address. Or you can purchase a ShopLK gift card at our Office, located in Floor 2, Grand Central Complex, on the Canal Road.

To purchase online https://townandcitygiftcards.ie/product/letterkenny-gift-card/

How much value can I put onto a ShopLK gift card? 

The minimum load per card is €5. The maximum load on a single card when bought in person is €1000. ID will be required for large values of transactions and information will be required at time of purchase.

For corporate orders only please contact Letterkenny Chamber directly on 074 9124866  or email info@letterkennychamber.com. 
In most cases you can pre-order and we can have them ready at busy times. 

Can I "Top Up" my Card?

ShopLK Gift Cards are single load only, they cannot be topped up or reloaded. 

Can ShopLK gift cards be redeemed anywhere in Letterkenny? 

ShopLK Gift Cards can be used in over 260 outlets in Letterkenny.  You can check the business Directory page located here.
 

How Can I Check my Balance ?

Go to www.getmybalance.com and enter in the number on the back of the card. It will also ask for the security code. 

Or scan the QR Code on the back of the card. 

How long is my card valid for?

ShopLK gift cards are valid for 5 years from the date of purchase.

Please note: Starting the day after the 12 month anniversary of when the card was purchased a €2.50 fee will be deducted each month from the card balance.

Can I use my Gift Card for online transactions?

No, ShopLK gift cards can only be used during in-person transactions at our member retailers. 

I have been given more than one Gift Card and want to spend them in one transaction? 

Most retailers will be able to process multiple cards in single transactions, please inform the cashier at the time of purchase. 

I am returning goods bought with a ShopLK Card. How will the refund be handled?

Each outlet has its own refund policy. Please ask at time of purchase. 
Many outlets will only refund back onto the ShopLK gift card that was used for the purchase.
Each outlet will have its own policy, but some may give the customer a credit note or the store gift card if they no longer have the ShopLK gift card.
You cannot refund more than the value that was originally on the card. 

Do I need to keep my ShopLK gift card in case of purchase refunds?

Yes!  We advise you keep the card. Many outlets will only refund back onto the ShopLK gift card that was used for the purchase.

Each outlet will have its own policy, but some may give the customer a credit note if they no longer have the ShopLK gift card.

Please do not give the card to the outlet to dispose of it. 

I have a refund on my card, how long will it take to be applied to the gift card balance?

Most refunds take 5-7 business days to be applied to the balance of the Gift Card, depending on the retailers banking system, but can in some cases take longer. We regret that we have no influence over the speed of retailers banking systems.

What happens if I lose my ShopLK card?

We advise that you make note or take a photo of the card number at the time of purchase.
In case of lost/stolen cards, we urge you to contact us as soon as possible with the number on the back of the card so we can cancel your lost card.

In the case of missing/stolen cards, we may be able to cancel the card for you and transfer the remaining funds on the old card to a newly issued card provided we are provided the card details. There is a charge of €5.95 for this service. 

We highly recommend to treat your ShopLK gift cards as you would cash.

Can I buy a ShopLK gift card using a One4All voucher?

No, ShopLK gift cards cannot be purchased using another gift card of any type.

Can I buy a ShopLK gift card using a ShopLK gift card?

No, unfortunately, ShopLK gift cards cannot be purchased using another ShopLK gift card.

Can I split a ShopLK gift card into multiple cards?

No, unfortunately, the value on ShopLK gift cards cannot be split onto multiple cards.

I have purchased a ShopLK gift card but would now like a refund. Is this possible?

Only ShopLK gift cards purchased online will be eligible for a refund, if claimed within 14 days of purchase. 

How would you suggest I look after my card?

Once you receive the card, we would advise you to take a photo of the back of the card. Keep it in a safe place at all times.

***Treat your ShopLK Gift Card as cash***

I ordered a card online but have yet to receive it?

ShopLK gift cards are sent via post.  If you need a card quickly choose call instore at the Letterkenny Chamber Office.

 

If you have any more questions, feel free to contact us at 074 9124866 or via email at: info@letterkennychamber.com